Shipping Policy

Effective Date: March 18, 2024

Thank you for shopping with Coastal Pilates Co.

While most of our products and services are available for in-studio purchase or use only,

we do offer limited shipping options for select Pilates equipment.

Please review our Shipping Policy carefully before making a purchase.

1. General Shipping Information

We are located in New Smyrna Beach, Florida.
Shipping is only available for select equipment purchases and is not offered for apparel, accessories, or class-related products.
Availability of shipping will be clearly stated on the product page or communicated during the sales process.

2. Shipping Destinations

3. Processing Time

Orders are typically processed within 3–5 business days after payment is received.
Processing times may vary depending on product availability, order volume, or shipping location.
You will be notified by email once your item has shipped, including tracking details if available.

4. Shipping Rates

Shipping rates are calculated based on the item’s size, weight, and delivery location.
Shipping charges will be disclosed prior to finalizing your purchase.
In some cases, freight shipping may be required for larger equipment and will be quoted separately.

5. Delivery Time

Estimated delivery times range from 5 to 10 business days after shipment, depending on your location.
Delays may occur due to carrier issues, weather, or other unforeseen circumstances.

6. Order Tracking

If tracking is available, you will receive a tracking number via email once your order has shipped.
For questions about the status of your shipment, please contact us at hello@coastalpilatesnsb.com or 386-846-6405

7. Damaged or Lost Shipments

Please inspect your order upon delivery. If the item is damaged or lost in transit, contact us within 48 hours of delivery at hello@coastalpilatesnsb.com or 386-846-6405
We may require photos of the damage and packaging for claims processing.
We are not responsible for delays, loss, or damages caused by the shipping carrier, but we will assist you in filing a claim if applicable.

8. Returns on Shipped Items

Shipped equipment is subject to our https://www.coastalpilatesnsb.com/refund-policy
Return shipping is the responsibility of the customer unless the product arrived damaged or was sent in error.

9. Questions

If you have any shipping questions, please contact us at:

Coastal Pilates NSB

501 S. Dixie Fwy Suite 800

New Smyrna Beach, FL 32168

386-846-6405